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Contract Management


The Service Level Agreement and Key Performance Indicators are important for the contract as they help one party to assess the services, performance of the other party. This helps in the management and delivery and performance of the obligations specified in the Contract. It ensures that they meet the service performance and quality that is required. Types of indicators include:

  • Quantitative indicators
  • Practical indicators
  • Directional indicators
  • Actionable indicators
  • Financial indicators

Key Performance Indicators (KPI’s) are used to measure performance Key Performance Indicators help to measure 3 things:

  • Performance against their contractual obligations.
  • Delivery performance against required time frames.
  • Products and services provided against the required quality standards.

What is Contract Management?

Contracts and partnerships are an essential part of today’s business culture. Contract management is becoming an integral part of project management, and...

Why Contract Management is important?

Contract Management is important for the parties because:
It set standards for the services, performance or goods provided by one party to the other party.

What should a Contract Management System have?

The Contract Management System should be such that it yields more benefits rather than adding on to your present set of troubles and the system should consist of...

What are the services provided under Contract Management?

Service delivery management is concerned with ensuring the service is being fully delivered as agreed between the parties...

Benefits of Contract Management

Standardized Processes and Procedures: This ensures that the contracts are all created, maintained and monitored in a standardised manner and reduces the risk on the parties...

Essentials of Contract Management

In order to explain what contract management we must analyze the aspects and features of Contract management itself and these are: